SHIPPING & RETURNS
  • All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:
  • UK orders will be delivered within 3 working days.
  • EU orders will be delivered within 3-5 working days.
  • Worldwide orders will be delivered within 5 working days.

Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page

Your order will be shipped in discreet cardboard box packaging from the courier selected at check-out. No NECTAR logos are visible on the outside of the box.

Please contact the NECTAR via  [email protected]. We’ll work with UPS services to recover your shipment.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us via [email protected].
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting UPS’s customer support.

Orders will ship within 24 hours between Monday – Friday.