SHIPPING & RETURNS
  • All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:
  • UK orders will be delivered within 3 working days.
  • EU orders will be delivered within 3-5 working days.
  • Worldwide orders will be delivered within 5 working days.

Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page

Your order will be shipped in discreet cardboard box packaging from the courier selected at check-out. No NECTAR logos are visible on the outside of the box.

Please contact the NECTAR via  [email protected]. We’ll work with UPS services to recover your shipment.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us via [email protected].
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting UPS’s customer support.

Orders will ship within 24 hours between Monday – Friday.

We hope that you’re pleased with your new NECTAR product, however we do understand that you may need to return goods to us. Please note that if you purchased your NECTAR product through an authorised distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through nectarmedicalvapes.com. If you find that your NECTAR product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase.

If you wish to return a product for other reasoning, we will accept unused and unopened products within 14 days from the date of delivery with a 15% restocking fee. Shipping costs will not be reimbursed with any returns. Please contact us for returning guidelines. Custom designed vaporiser units are only entitled to a replacement or refund within 14 days of the date of delivery if proven to be faulty. If your NECTAR product that was purchased from the nectarmedicalvapes.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us either by Phone: +447732415188, WhatsApp: +447732415188 or email ([email protected]) for returning guidelines.

If you discover that your NECTAR product purchased from the nectarmedicalvapes.com website is visibly damaged on arrival, please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. All missing, incorrect and broken items must be reported within 72 hours of delivery. Once the damaged or incorrect goods have been received back into our warehouse, then we will replace them accordingly. Please contact us for returning guidelines. In the event that your order from the nectarmedicalvapes.com website was duplicated by mistake, then please notify us as soon as possible for returning guidelines.

Shipping Charges

You will be responsible for shipping to us (we suggest you insure the package and record the tracking number). We will cover the cost of shipping for your replacement unit back to you. If international, customs and duties fees may be incurred and are the responsibility of the buyer.